My Findster Duo+ module is unresponsive / doesn't charge

If one of your Findster Duo+ modules is unresponsive / doesn't charge, please follow the procedure below:

1. Use a toothbrush and alcohol to clean both the modules and the charger's pogo pins, effectively removing any dirt or residue.
2. Try a different USB cable.
3. Try a different charging adapter, with a minimum current of 1A and with a constant voltage of 5V (if the modules blink amber and green alternately, it's because you're using an unsupported charging adapter).
4. Let the module charge for 3 hours (doesn't matter what color flashes) and see if it gets back to normal.
5. Reset your modules by following this videotutorial.

If the problem persists, please go to Menu ▶ Feedback ▶ Report a problem ▶ Report requested by support agent, and provide this information:

1. LED color when you press the button of the module when it's on.
2. LED color when you press the button for at least 15 seconds.
3. LED color when you hold the module and press it against the charger for at least 15 seconds.
4. If you apply a bit of pressure directly to the pogo pins of the module using a toothpick, are they firmly in place or are they loose? In any case, please send us a picture of the pogo pins of the module (make sure it's not blurry).
5. Can you depress the button of the module properly or do you feel it's kind of stuck? In case it's stuck, please send us a picture of it.
6. Was the module in contact with water? Please tell us how deep and how long it stood like that.