What happens if I’m not at home when the delivery happens?

If you’re not at home at the time of delivery, the courier will try to reach you to arrange a new attempt or leave a note at your door with more information.

If you’ve entered a mobile phone number when you originally placed your order, you will also receive a text message with a unique link to manage your shipment. With this link, you’ll be able to:

• Change the delivery date;
• Change the delivery address;
• Instruct the courier to leave the package with a neighbor/doorman;
• Allow the package to be delivered without a signature;
• Select a delivery point so you can collect your order at your own convenience;
• Instruct the courier to keep the package on hold, if you’re on holiday.

Alternatively, you can also access these options by visiting the following link: https://ondemand.dhl.com/

Just select your country and insert your tracking number in order to proceed.