30 Day Satisfaction Return & Refund Policy
If you are unsatisfied with your purchase from getfindster.com for any reason, you have 30 days from the date of delivery to request a refund. You may return any product (as defined below) purchased on getfindster.com in accordance with the terms below.
To qualify for a refund, all the following conditions must be met:
- A return authorization form must be requested from our Support Team within 30 days of the delivery date. To request a return authorization and instructions on how to proceed with a refund, please send us a message via our Contact Form (for a matter of feedback, we'd appreciate if you could provide us the reason(s) for the refund request).
- You must return the Product to Findster in order to receive your refund/replacement. Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with your purchase must be included with your return.
- To ensure successful delivery, you are required to ship the returned Product(s) using the prepaid return shipping label emailed to you by Findster (unless our Support Team specifically says otherwise).
- A Return Merchandise Authorization (RMA) will also be provided by Findster, in PDF format. This RMA must be printed and included along with your returned Product(s).
- Findster must receive the returned Product within 14 days after the RMA number has been issued. An assigned RMA number is valid for 14 days only and will expire on the 15th day after the date of issuance, at which time any returned Product will be refused.
- If you return a product to Findster (a) without the shipping label and RMA provided by Findster or (b) without all parts and accessories originally included with your purchase, Findster retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
Additional terms and conditions
- Refunds will be processed and paid within 2 weeks of Findster’s reception of the Product.
- All refunds will be processed via the same payment method used to make the purchase.
- Shipping, processing, handling charges, and taxes paid (such as state, customs, or VAT) are not refundable.
- All shipping charges related to the return will be discounted from the amount refunded (10% of the order total) and you assume the risk of loss or damage to the returned Product(s) while in transit back to Findster.
- If you purchased a Findster product from a third party, such party will provide information about eligible returns.
- Returns to resellers are subject to the reseller’s return policy, which may differ from Findster's
- You can read our full Return & Refund Policy on our Terms of Service and our full Warranty policy here
- Where can I purchase a Findster product?
- Where can I purchase Findster extra modules / accessories?
- I've received new modules as a replacement. How do I pair them?
- What countries do you ship to?
- How can I track my order?
- What are the shipping costs?
- What payment methods do you accept?
- When will my card be charged?
- Will I receive an invoice for my purchase?
- Can I change the contents of my order or my delivery address?