Radar is pointing in the wrong direction
If you're having trouble obtaining an accurate position for your Pet module in the Radar, please follow these steps:
- Update the Findster App on your smartphone.
- Update the Firmware of your modules.
- Update the GPS data of your Pet module.
- As stated in the Official GPS Website, the accuracy, that also influences the Radar, will be high in open outdoor areas, in which the Pet module is in line of sight with the GPS satellites. Otherwise, your pet can be tracked in wrong positions: dense areas, with many buildings/trees around; cloudy wheather; tracking a pet while they're indoors is not possible; using the Guardian indoors as a home basestation even if the pet is outside is also not covered. Please check our article about connection range and GPS accuracy, that will tell you the GPS accuracy you should expect for your use case.
- Please use the Radar when you're more than 20 yards / 20 meters away from the Pet module, so that the accuracy can't be affected by the average GPS error.
- Be sure you've tapped in the "Start walking" button, otherwise you'll only be tracking your pet's activity, but not their position.
- In case you're using an iPhone, please go to Settings ▶ Privacy ▶ Location Services ▶ make sure that Location Services are on ▶ scroll down to find the Findster App ▶ tap the app and select the option "Always".
- Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please disable this option by following these instructions.
- Calibrate your smartphone's compass/magnetomete, as instructed on this videotutorial.
- Place your phone horizontally on the palm of your hand for maximum precision.
- Do not use the Radar feature in a place with many/huge metallic objects nearby (for example, a garage full of tools), as they will have a high influence on your smartphone's compass/magnetometer precision.If the problem still persists, please go to Menu ▶ Feedback ▶ Report a problem ▶ Report requested by support agent, and mention the timespan this problem occurred (day and hour). The app report will automatically attach a file of events that will be analyzed by our developers (which is impossible via text) - after their analysis, we'll get back to you.
- Contact Findster to report a bug/problem
- Disabling battery optimization on Android smartphones
- I cannot pair the Guardian/Pet module
- My Guardian/Pet module has lost connection
- My Pet's GPS position is not accurate in the Map
- Map is blurry/outdated in my area
- Offline map is not loading
- My Pet's position is taking too long to update
- Module is unresponsive / doesn't charge
- Battery life is draining too fast on Pet modules
Have more questions? Contact Us