I’m getting false Fence alerts
If you've created a fence in the Findster App and are getting false notifications telling you that your pet has breached them, when, in fact, they haven't, please follow these steps:
- Update the Findster App on your smartphone.
- Update the Firmware of your modules.
- Update the GPS data of your Pet module.
- As stated in the Official GPS Website, the accuracy will be high in open outdoor areas, in which the Pet module is in line of sight with the GPS satellites. Otherwise, your pet can be tracked in wrong positions: dense areas, with many buildings/trees around; cloudy wheather; tracking a pet while they're indoors is not possible; using the Guardian indoors as a home basestation even if the pet is outside is also not covered. Please check our article about connection range and GPS accuracy, that will tell you the GPS accuracy you should expect for your use case.
- Increase the size of your fence a bit as instructed below on this article, especially if the fence is around your house or even inside, or if you want it to be extremely precise.
- Be sure you've tapped in the "Start walking" button, otherwise you'll only be tracking your pet's activity, but not their position.
- Do not kill the Findster App while you're using your Findster kit, otherwise the connection will drop. Instead, let the app run on foreground or background.
- In case you're using an iPhone, please go to Settings ▶ Privacy ▶ Location Services ▶ make sure that Location Services are on ▶ scroll down to find the Findster App ▶ tap the app and select the option "Always".
- Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please disable this option by following these instructions.
- If the problem still persists, please go to Menu ▶ Feedback ▶ Report a problem ▶ Report requested by support agent, and mention the timespan this problem occurred (day and hour). The app report will automatically attach a file of events that will be analyzed by our developers (which is impossible via text) - after their analysis, we'll get back to you.
Tips for specific use cases
As it happens with any other system that features a GPS, Findster also has a standard error associated of a few yards/meters in regards to the Pet module's location, that can be higher or smaller depending on the surrounding environment, as stated in our article about connection range and GPS accuracy. In order to avoid false alerts from GPS fences you can increase the size of the GPS fence. So, even if your pet gets tracked a few yards/meters away from its real position due to those "jumps", they'll still be inside the fence.
1. Extremely precise fences
If you're creating a fence with a very small radius, the Pet module won't have ideal tracking conditions and it may report an inaccurate location. In this case, as they're surrounded by a very small fence, they'll easily "jump" in and out of it on the map, which results in inaccurate notifications. This is also the reason why the Findster App doesn't let you zoom further when you're creating a fence.
2. No ideal environment / indoor use
If, for example, your pet is indoors or in any other type of environment rated as non ideal (you may check the conditions in our article about connection range and GPS accuracy) the Pet module won't be able to receive the signal broadcasted by the GPS satellites accurately, and so its position will also "jump" in and out of the fence.
- Contact Findster to report a bug/problem
- Disabling battery optimization on Android smartphones
- I cannot pair the Guardian/Pet module
- My Guardian/Pet module has lost connection
- My Pet's GPS position is not accurate in the Map
- Map is blurry/outdated in my area
- Offline map is not loading
- My Pet's position is taking too long to update
- Module is unresponsive / doesn't charge
- Battery life is draining too fast on Pet modules