I’m getting false Fence alerts
If you've created a fence in the Findster App and are getting false notifications telling you that your pet has breached them, when, in fact, they haven't, please follow these steps:
- Update the Findster App on your smartphone.
- Update the Firmware of your modules.
- Update the GPS data of your Pet module.
- Be sure Live Tracking is on (here's how to switch it on/off), otherwise your pet's position can't be tracked.
- Be sure your modules are not plugged into the charger, or they'll automatically shut down both the GPS and the connection.
- Do not kill the Findster App while you're using your Findster kit, otherwise the connection will drop. Instead, let the app run on foreground or background.
- Most of Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please disable this option by following these instructions.
- As stated in the Official GPS Website, the GPS accuracy depends on the amount of obstacles of the environment you're in, because they can block the GPS signal broadcasted by satellites, as it happens with any device that features a GPS: very good accuracy in open outdoor areas; low range in dense areas and under cloudy weather; not advisable the indoor use case, as its position will start "jumping" in the Map. Our article about connection range and GPS accuracy clearly explains this and tells you the GPS accuracy you should expect for your use case.
- Increase the size of your fence a bit, especially if the fence is around your house or even inside, or if you want it to be extremely precise (this article will better guide you on the creation of fences).
- Increase the size of your fence a bit, especially if the fence is around your house or if you want it to be extremely precise (please check the tips for these use cases below).
- If the problem is not solved after you've followed the procedure, please send us a report.
Tips for specific use cases
As it happens with any other system that features a GPS, Findster also has a standard error associated of a few yards/meters in regards to the Pet module's location, that can be higher or smaller depending on the surrounding environment, as stated in our article about connection range and GPS accuracy. In order to avoid false alerts from GPS fences you can increase the size of the GPS fence. So, even if your pet gets tracked a few yards/meters away from its real position due to those "jumps", they'll still be inside the fence.
1. Extremely precise fences
If you're creating a fence with a very small radius, the Pet module won't have ideal tracking conditions and it may report an inaccurate location. In this case, as they're surrounded by a very small fence, they'll easily "jump" in and out of it on the map, which results in inaccurate notifications. This is also the reason why the Findster App doesn't let you zoom further when you're creating a fence.
2. No ideal environment / indoor use
If, for example, your pet is indoors or in any other type of environment rated as non ideal (you may check the conditions in our article about connection range and GPS accuracy) the Pet module won't be able to receive the signal broadcasted by the GPS satellites accurately, and so its position will also "jump" in and out of the fence.
- Contact Findster to report a bug/problem
- Disabling battery optimization on Android smartphones
- I cannot pair the Guardian/Pet module
- My Guardian/Pet module has lost connection
- My Pet's GPS position is not accurate in the Map
- Map is blurry/outdated in my area
- Offline map is not loading
- My Pet's position is taking too long to update
- Module is unresponsive / doesn't charge
- Battery life is draining too fast