Check this article if you're having problems with the GPS accuracy of the Pet module(s) of your Findster Duo+ kit.
If you're having trouble obtaining a position out of your Pet module or if is consistently reporting wrong locations, please follow these steps:
- Make sure your smartphone's GPS is enabled.
- Be sure the Guardian and the Pet module(s) are connected to each other - the pin of your pet(s) in the map should have the color you previously assigned them on their profile; if it is disconnected / turned off, the pin will have a grey color.
- Put your smartphone right next to the Pet module and then turn on the internet - the Findster App will automatically update the GPS of the Pet module, making it much more accurate.
- Be aware of how the environment can influence the connection range and GPS accuracy - especially if you're trying to perform tracking indoors.
- In case you're using an Android smartphones: most of Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please search on Google how to disable the battery optimization on your smartphone and do not optimize it for the Findster App.
- If you're still unable to solve the issue, please report this problem.
Please note the following:
- Only the Pet module includes GPS. Your own position is given by your smartphone's GPS (and not the Guardian module, which does not have GPS), so if it is inaccurate, unfortunately your smartphone is at fault.
- The distance provided in the Home screen refers to the distance between your smartphone and the Pet module, which means the error may also arise from there.
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