My Guardian/Pet module has lost connection

If your Guardian/Pet module has lost connection, please follow these steps:

Guardian

1. Restart your smartphone, as the connection might drop because of sporadic Bluetooth errors that can be resolved with a restart.
2. Turn on your smartphone's Bluetooth and GPS.
3. Be sure there's no other smartphone around logged in with your account and with its Bluetooth and GPS enabled, otherwise both smartphones will try to communicate with the Guardian, which will cause an unstable connection.
4. Be sure the Guardian is not farther than 2 yards/meters from your smartphone and not plugged into the charger, or it'll automatically shut down the connection.
5. Do not kill the Findster App while you're using your Findster kit, otherwise the connection will drop. Instead, let the app run on foreground or background.
6. Update the Findster App on your smartphone.
7. Update the Firmware of your modules.
8. Most of Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please disable this option by following these instructions.
9. If the problem persists, please send us a report.

Pet

1. Update the Findster App on your smartphone.
2. Update the Firmware of your modules.
3. Be sure the Guardian is not farther than 2 yards/meters from your smartphone.
4. Be sure you've tapped in the "Start walking" button, otherwise you'll only be tracking your pet's activity, but not their position.
5. Be sure your modules are not plugged into the charger, or they'll automatically shut down both the GPS and the connection.
6. Do not kill the Findster App while you're using your Findster kit, otherwise the connection will drop. Instead, let the app run on foreground or background.
7. Most of Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please disable this option by following these instructions.
8. The connection range depends on the amount of obstacles of the environment you're in: very good range in open outdoor areas; low range in dense areas; not advisable the indoor use case. Check our article about connection range and GPS accuracy, that will tell you the connection range you should expect for your use case.
9. If the problem persists, please send us a report.