Connection problems with Guardian/Pet module

If you're having problems with the connection of the Guardian/Pet module(s) of your Findster Duo+ kit, check this article for help.

Before following these steps, please make sure you're aware of how the environment can influence the connection range and GPS accuracy.

Guardian

1. Be sure the Bluetooth of your smartphone is on.
2. Be sure the Guardian module is not plugged into the charger.
3. Be sure there's no other smartphone around logged in with your account and with Bluetooth enabled.
4. Be sure your smartphone is close to the Guardian module, no more than 2 yards (2 meters) from it.
5. Be sure the Guardian is already paired and has enough battery - you may confirm this by going to Menu ▶ Profile ▶ Devices tab ▶ see if there's already a Guardian.
6. Press the button of your Guardian and check the LED light color:
   • When they're on:
     • Green - it's already paired and has enough battery.
     • White - you need to pair your Guardian.
     • Amber - Low battery
     • Blue - please remove the blue light from your Guardian (it means that an updating process was interrupted).
   • When they're off and you press its button for 5 seconds:
     • Green (3 times blinking) - Turning on
     • Red - please recharge your Guardian, as it has low battery.
7. Restart your smartphone. The connection might drop because of sporadic Bluetooth errors that can be resolved when the smartphone is restarted.
8. In case you're using an Android smartphones: most of Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please search on Google how to disable the battery optimization on your smartphone and do not optimize it for the Findster App.
9. If you're still unable to solve the issue, please report this problem.

Pet

1. Be sure there's no other smartphone around logged in with your account and with Bluetooth enabled.
2. Be sure the Guardian is already connected with your smartphone.
3. Be sure the Guardian module and the Pet module that is not connecting are not plugged into the charger.
4. Reduce as much as you can the amount of obstacles between the Guardian and the Pet module. For example: take the Guardian out of your pocket/bag or try not to get yourself behind walls if possible.
5. Be sure the Pet module is paired - you can confirm this by going to Menu ▶ Profile ▶ Devices tab ▶ see if there's already a Pet module.
6. Press the button of your Pet module and check the LED light color:
   • When they're on:
     • Color you assigned to this particular module (you may check this on your pet's profile) - it's already paired and has enough battery.
     • White - you need to pair your Pet.
     • Amber - low battery.
     • Blue - please remove the blue light from your Pet (it means that an updating process was interrupted).
   • When they're off and you press its button for 5 seconds:
     • Green (3 times blinking) - Turning on
     • Red - please recharge your Pet, as it has ran out of battery.
7. Restart your smartphone. The connection might drop because of sporadic Bluetooth errors that can be resolved when the smartphone is restarted.
8. In case you're using an Android smartphones: most of Android smartphones optimize their battery by putting the Bluetooth and GPS in a low consumption mode, which has a significant negative impact both in the connection range and GPS accuracy. Please search on Google how to disable the battery optimization on your smartphone and do not optimize it for the Findster App.
9. If you're still unable to solve the issue, please report this problem.

▶ Useful articles:

• Pairing/connecting Guardian and Pet 🎥
• About connection range and GPS accuracy
• Understanding the LED light color of Guardian and Pet modules