The connection range and GPS accuracy depend on the surrounding environment. See below what to expect of Findster Duo+'s performance on different use cases.
First, please bear in mind that, since you must always keep the Guardian and your smartphone with you (you can attach the Guardian to a keychain or simply carry it in your pocket), "Findster Duo+'s range" refers to the distance between the Guardian and the Pet modules. Please note that the following information also concerns Findster Duo+'s positional accuracy and update frequency, and therefore influences the features which depend on GPS: GPS fences, radar and share.
Here's how the system communicates and the distances you should keep between the devices:
- Smartphone ↔️ Guardian: communication via Bluetooth, within 2 yards (2 meters).
- Guardian ↔️ Pet: communication via MAZE technology, with an estimated range up to 3 miles (4.8 kilometers). However, please note that the surrounding environment can influence the range - take a look at the most common use cases below.
- No internet or cell coverage are needed to perform tracking.
Here is some important information about how Findster Duo+ works and what you should expect on different use cases:
Open outdoor areas
Like beaches, national parks or urban squares:
- The modules will hold their connection with ease - in line of sight, we have a record of 5 miles (8 kilometers).
- The GPS accuracy will be great.
Very dense areas
Like impenetrable forests or very crowded urban environments, with a high amount of obstacles:
- The connection between the modules won't be the best, which can result in a few drops - if this happens, they'll keep trying to reconnect with each other automatically. In sum, you'll still be able to track your pet(s), but the obtainable range may decrease.
- The GPS accuracy may be affected, so your Pet(s) can appear slightly out of position.
- However, if you're using Findster Duo+ in a forest or hill that's not very dense, you'll be able to track your pet(s) without issue.
Findster uses GPS technology, and due to this technology’s limitations, the system is not meant to be used indoors (as is the case with any other tracking system that uses GPS). Regardless, the following information may be useful:
- Regarding the connection, if one or all the modules are indoors, either Guardian or Pets, their connection may not be too affected. However, if there are many walls between them and/or if the walls are very thick, there may be some connection drops. Given this, in most of cases, you'll be able to be indoors along with your smartphone and Guardian module and track a Pet that might be outside.
- Regarding the GPS accuracy, if the Pet is indoors:
- In certain circumstances it can be accurate, for example if the pet is in a top floor with big windows and thin walls - because the Pet module's GPS might still be able to acquire position.
- On the other hand, if the pet is in a basement or in a room with very thick walls, the GPS signal will get blocked, so the connection probably won't be very accurate - or the Pet module may not even be able to acquire position. In these cases, the best course of action is to create a GPS fence around the house - you'll receive a notification if your pet breaches the fence, because they'll start to be tracked as soon as they're outdoors.
The GPS accuracy may decrease if the weather is extremely cloudy and foggy, as clouds represent an obstacle to the GPS signal.
▶ Useful articles:
- How does Findster Duo+ work?
- How to track your pet using Findster Duo+
- Can I use Findster Duo+ to track my pet remotely (example: while at work)?
- Connection problems with Guardian/Pet module
- GPS accuracy problems
- Inaccurate notifications about GPS fences
- Radar accuracy problems
- What happens if my pet leaves the range?