Please be sure you've already checked out our article on how to pair the Guardian and Pet modules. Also, please note that, if you perform a reset to one of the modules, you should remove it from your Findster Duo App before pairing it again:
- Remove the Guardian from that same account (Android: Profile -> tap the Guardian -> "Remove Device"; iOS: Profile -> tap the Guardian -> "Unlink"). Removing the Guardian will automatically remove all the Pet modules paired with it.
- Reset both Guardian and Pet modules (see how to do it below).
- Set them up again.
1. Make sure Bluetooth is enabled
Verify this by visiting your smartphone’s settings.
2. Check the Guardian's status
Click the button on your Guardian and check the LED color meaning:
- White (once) - Ready to be paired
- Red (once) - Low power: Recharge the battery
- No color - No battery: Recharge the battery
- Blue (continuously) - Boot status - reset the Guardian module
3. Place your Guardian closer to your phone
The Guardian and smartphone need to be next to each other to connect via Bluetooth.
4. Restart your Guardian and Findster Duo App
If everything else fails to help: kill the Findster Duo App, and turn your Bluetooth off and on again. Then restart the Guardian (by pressing the button for 5 seconds, and then clicking it once to turn it on), open the Findster Duo App and try to pair again.
1. Make sure the Guardian is connected
A green circle should appear next to your name on the Home screen of the Findster Duo App.
2. Check the Pet's status
Click the button on your Pet and check the LED’s color:
- White (once) - Ready to be paired.
- Red (once) - Low power: Recharge the battery.
- No color - No battery: Recharge the battery.
- Any other color (continuously) - Error status; reset the Pet.
3. Waiting for the module, but the LED never blinks
Reset the Guardian module by pressing its button for 5 seconds and restart the pairing process. If it still doesn’t blink, perform a Firmware update.